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Onsite Support - Level 1 & 2 Melbourne VIC Bluefin Resources Melbourne VIC

Onsite Support - Level 1 & 2 Melbourne VIC

Melbourne VIC
2020-11-18 11:27:11
Onsite Support - Level 1 & 2 Melbourne VIC
Level 1/2 Onsite Technical Support Representative is collectively responsible for the front line customer facing day to day operations of the Technical Support Team.

This crucial role is focused towards on-site installations of new and existing hardware, installation and adjustment of software settings to ensure efficiency, onsite training for clientele and emergency break-fix installations and support.

This will include desktops, servers, networking, VoIP hardware, printers, scanners and other misc hardware and software.

Candidates Must Have
• Excellent computer skills with an in-depth technical understanding of our product offerings.
• The ability to work in-front of customers during high pressure situations whilst remaining calm and focused to the job at hand.
• Once a cycle, you will be on the on-call roster. (This is currently 1 in 6 weeks) You will be required to have a laptop within easy access and a mobile phone with you at all times during the week that you are rostered on... and will be required to follow the simple on-call procedure documentation.
• A current Australian driver's license.
• Specific Technical Requirements:
• Remote Desktop Environments (RDP/Citrix)
• Printers & Scanner driver management, remote installation, troubleshooting, reporting and break-fix resolution.
• Experience with remote access software (i.e. TeamViewer)
• Active Directory & Group Policy Management
• Comprehensive Understanding of Windows Desktop and Server operating Systems inc: Win 7-10, Win Server 2008-19
• Apple Mac operating systems and IOS
• Management of AV/ Security Software and troubleshooting
• Ability to learn new medical focused software packages.
IMPORTANT: By submitting your email address and any other personal information when you APPLY to a job, you consent to such information being collected, held, used and disclosed in accordance with our COLLECTIONS NOTICE and PRIVACY POLICY.

http://www.bluefinresources.com.au/privacy-policy
Melbourne VIC Australia
Onsite Support - Level 1 & 2 Melbourne VIC Bluefin Resources Melbourne VIC
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