Onsite Support - Level 1 & 2 Melbourne VIC
Level 1/2 Onsite Technical Support Representative is collectively responsible for the front line customer facing day to day operations of the Technical Support Team.
This crucial role is focused towards on-site installations of new and existing hardware, installation and adjustment of software settings to ensure efficiency, onsite training for clientele and emergency break-fix installations and support.
This will include desktops, servers, networking, VoIP hardware, printers, scanners and other misc hardware and software.
Candidates Must Have
Excellent computer skills with an in-depth technical understanding of our product offerings.
The ability to work in-front of customers during high pressure situations whilst remaining calm and focused to the job at hand.
Once a cycle, you will be on the on-call roster. (This is currently 1 in 6 weeks) You will be required to have a laptop within easy access and a mobile phone with you at all times during the week that you are rostered on... and will be required to follow the simple on-call procedure documentation.
A current Australian driver's license.
Specific Technical Requirements:
Remote Desktop Environments (RDP/Citrix)
Printers & Scanner driver management, remote installation, troubleshooting, reporting and break-fix resolution.
Experience with remote access software (i.e. TeamViewer)
Active Directory & Group Policy Management
Comprehensive Understanding of Windows Desktop and Server operating Systems inc: Win 7-10, Win Server 2008-19
Apple Mac operating systems and IOS
Management of AV/ Security Software and troubleshooting
Ability to learn new medical focused software packages.
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http://www.bluefinresources.com.au/privacy-policy
Melbourne VIC Australia
Onsite Support - Level 1 & 2 Melbourne VIC Bluefin Resources Melbourne VIC
