Assessment and Administration Officer Melbourne VIC
The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.
We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, wed love to hear from you and encourage you to apply now!
In this role, you will assess and evaluate building and plumbing complaints as well as building surveyor termination requests and initiating appropriate... courses of action, including front line resolution or escalation of matters to investigations. You will also provide administrative support to the Team Leader and across the business unit as required including, maintaining relevant case management systems, monitoring and reporting activities.
Who we are looking for
A positive and customer focused professional with the ability to dissect customer enquiries and provide the appropriate advice/course of action Experience in complaints / dispute resolution / case management would be ideal Ability to interpret and apply policy, procedure and legislation to identify the appropriate course of action on requests Excellent verbal, written and interpersonal skills with the ability to liaise and negotiate with a diverse range of stakeholders Strong organisational skills with the ability to meet deadlines and KPIs
What you can expect
The opportunity to use your skills and experience, and grow within a dynamic and fast-paced environment Flexible work arrangements and great remote employee engagement program A competitive salary plus 9.5% superannuation
How to Apply
We Require You To Upload
A detailed copy of your resume A cover letter briefly outlining your relevant experience and what attracted you to the role
Please note: Only electronic applications submitted via careers.vic.gov.au will be accepted. Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months. As a public sector and service standard, generally all new employees will start at the base entry level and increment throughout the salary range each year based on performance. Current public sector employees at the same grade will be considered for a transfer of entitlements with evidence. A request above entry level may be considered in certain circumstances
Melbourne VIC Australia (+1 other)
Assessment and Administration Officer Melbourne VIC Victorian Building Authority Melbourne VIC
