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ICT Service Desk Manager Melbourne VIC

Melbourne VIC
2021-05-29 18:46:04
ICT Service Desk Manager Melbourne VIC
Are you a customer focussed people leader with a passion for service delivery? Do you have the ability to innovate and problem solve in a complex environment with a range of technologies? Would you enjoy working with a new and enthusiastic team while implementing new approaches and ways of working? Do you combine a coaching approach to people leadership with a track record in ICT service desk delivery?
ICT Service Desk Manager
• VPS 5
• Fixed Term 2 years
• Full-time
• Lead a service-oriented ICT support team to deliver best practice digital and technology service to a wide range of staff and service points at one of the world's busiest libraries.

Are you a customer focussed people leader with a passion for service delivery? Do you have the ability to innovate and problem solve in a complex environment with a range of technologies? Would you enjoy working with a new and enthusiastic team while implementing new approaches and ways of working? Do you combine a coaching approach to... people leadership with a track record in ICT service desk delivery?

About Us

State Library Victoria is the State's premier reference and research library, the hub of state-wide information and communication network, and a gateway to the world's information. The State Library is Australia's busiest public library with a collection of over 4.9 million items and a diverse range of exhibitions and programming, inspiring possibilities for all Victorians.

About The Role

Leadership of the ICT service and support function is a key area for the strategic success of a digitally mature Library. This role manages the staff technology tools and support to enable a library for the future.

Success in this busy role requires highly developed leadership and communication skills as well as sound knowledge and experience of contemporary team-based service desk practice and technology expertise.

The ICT Service Desk Manager Is Accountable For
• Monitoring support tickets for completion within agreed service levels.
• Initiating service improvements using a lean and continuous improvement process approach.
• Managing projects to meet timeframes, on-budget and to stakeholder satisfaction.
• Implementing best practice digital service standards and directly supporting enhancement of the Essential 8 cybersecurity maturity levels.
• Delivering efficient and effective user end-point management.
• Ensuring a programmed and documented approach to end-user device asset management enabling a cycle of replacement and suitability for purpose.

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQ+ people, and people of all ages and abilities to apply for this role
Melbourne VIC Australia (+1 other)
ICT Service Desk Manager Melbourne VIC State Library Victoria Melbourne VIC
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