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Customer Communications Officer Hervey Bay QLD

Hervey Bay QLD
2021-09-15 01:30:08
Customer Communications Officer Hervey Bay QLD
Full-Time Permanent - Brisbane/ Sunshine Coast/ Maryborough location | Customer centric role | Support the team to deliver the best service.

About Us

Hyne Timber is a leading Australian producer of sustainable timber products. Our products are the basic building blocks for the construction of quality, sustainable homes and buildings.

We are a 100-year-old plus, family owned business with an innovative spirit, progressive culture and plenty of opportunity. With multiple locations along the Australian east coast, Hyne’s 600 employees, deliver an exceptional quality service that provides customer focused solutions in a sustainable manner.

Your Next Role

Reporting to the Customer Manager you will manage customer communications with regards to all facets of order maintenance and general customer enquiries. Your role will also support the Customer Manager’s interactions with our customers in delivering professional customer service.
• All our people go home in the same condition they... came to work; safety before production.
• Build and maintain relationships with key stakeholders.
• Provide a dedicated customer base with all communications on all aspects of order management.
• Proactively communicate and update customers to ensure their needs are met on time every time.
• Proactively manage order intake, cross selling / upselling / outreach selling and follow up for expected orders, in conjunction with Customer Managers.
As Agreed

The location will be ‘as agreed’. The Hyne Group are located across the south eastern seaboard and we pride ourselves on the ability to provide quality and innovation from any location.

About You
• Proven experience with customer service and administration.
• Excellent communication skills both written and verbal.
• Experience in lean manufacturing would be advantageous.
Why Hyne Timber?

As a Hyne Timber employee you will enjoy benefits such as:
• Remote access – Hyne employees are provided laptops and smart phones to assist in improving flexibility and connection regardless of where you are.
• Wellbeing programs – employee assistance program to support you and your immediate family with counselling and support as needed.
• Annual salary reviews – peer and market reviewed salaries to ensure transparency and fairness.
• Corporate Private Health Cover – discounted fees & waiting periods waived.
To apply: Submit your resume and cover letter addressing your suitability for this role on our website at

Questions: If you would like to discuss the position further feel free to contact us on 0491 224 075.

Applications close: COB Monday, 13 September 2021
Hervey Bay QLD Australia
Customer Communications Officer Hervey Bay QLD Hyne Timber Hervey Bay QLD
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