Retail Operations Manager -Full time salary - 1 year contract Gold Coast QLD This role is based at Currumbin Wildlife Sanctuary located on the Southern end of Gold Coast. We are the largest attraction within the National Trust of Australia (Queensland) portfolio and feature a vibrant and varied collection of Australian Wildlife and Non-Native Exotics located one block back from beautiful Currumbin beach. Our conservation and sustainability focus is a key part of who we are. Our company values are to be Welcoming, Efficiently, Work safely and have Fun! Come and be part of our friendly team.
We are seeking a very experienced and energetic Retail Operations Manager to join our Team with the objective of being responsible for day-to-day operations of our Retail outlets. This position would be suitable for an individual who has previous experience as a Flagship Store Manager. Here at Currumbin Wildlife Sanctuary, we deliver a fast-paced Retail experience, always in combination with excellent Guest service. Our Retail Team take pride in their work, the presentation... of outlets & meeting & exceeding sales targets.
Position details & duties This is a one year contract with possibility of extension and conversion to a permanent role. You will report directly to the Retail Manager, using your expertise & experience to make recommendations to maximise revenue & minimise costs throughout the department to meet company & division budgets. Supervise Retail team members across multiple outlets onsite, to ensure they meet sales objectives Provide Team training to develop skills & enhance performance Ensure compliance with company policies and procedures Manage and resolve performance issues in a timely & effective manner Develop initiatives & incentives to continuously drive sales Ensure all stock is replenished in outlets & presented to a high standard to ensure no sales opportunities are missed. Work regularly on the floor of the outlets, leading by example to assist Team & Guests as required. Creating an energetic team culture focused on delivering a superior Guest Experience. Maintain the presentation of storerooms to a safe, tidy & organised standard, ensuring Team can easily locate stock as required. Supervise Team and assist the Retail Manager to complete all people planning requirements including recruitment, training & development & performance management. Ensure wages are maintained within or below budgeted allocations making decisions as required to maintain within required wage % targets. Always ensure an open line of communication throughout the Team. It is an expectation you will participate in all training required which may include additional study. Liaise with different departments to ensure cohesion in operational duties throughout our business. Salary band is at $60 K p.a. depending upon experience. Non-smoker preferred.
Selection Criteria: You will require a minimum of 3 years' experience at Flagship Store Manager level. Must have experience within a fast-paced Retail organisation. Ability to set goals, control resources & motivate Team member to achieve performance objectives Have demonstrated commitment to excellent Guest Services & continuous improvement. A management style can lead & motivate the Team through demonstrating the attributes of a positive role model. Able to manage Team rostering in line with budget requirements. Strong organizational & time management skills: can manage multiple tasks & meet deadlines. Must be a clear, precise and approachable communicator to all Team members & Management. Is able to work well under pressure in a calm manner and is a highly capable problem solver. Candidates must be comfortable working in an environment that includes mammals, birds and reptiles.
How to Apply
Your application should include your resume plus a brief cover letter stating how you meet the Selection Criteria Gold Coast QLD Australia
Retail Operations Manager -Full time salary - 1 year contract Gold Coast QLD National Trust of Australia - Queensland Gold Coast QLD