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Customer Experience Officer Dubbo NSW Dubbo Regional Council Dubbo NSW

Customer Experience Officer Dubbo NSW

2021-02-20 11:25:20
Customer Experience Officer Dubbo NSW
About us

We are Dubbo Regional Council, a large regional Council servicing a growing community of over 50,000 people. With an operating expenditure budget of approximately $200 million, we have 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services.

About our region

The Dubbo Region outshines the big metropolitan cities in both affordability and liveability, with an impressive range of housing options, health and education services and little to no work commute – your quality of life is second to none. The real heart of New South Wales, our Region is a dynamic centre that offers the dual benefits of relaxation and space with the amenities of a major city. With a population of 51,429 and 4,500 registered businesses the Dubbo Region is consistently thriving. Key assets for the Region include a major hospital that services a broad... catchment population of 120,000 people, as well as world class tourist attractions and impressive transport links including direct flights to Sydney, Melbourne, Brisbane, Canberra and Newcastle.

The Opportunity

The role is responsible for the provision of services to external customers (Community) and internal clients (Organisation), through effective handling of inbound calls and face-to-face interactions. This position is a part time position working 20 hours per week Monday to Friday, 12.30pm to 4.30pm.

In this role there will be an opportunity to:
• Provide optimal customer service in a proactive and informative manner,
• Provide an effective link between the organisation and its customers,
• Provide services to customers utilising procedures developed for the operation of the Customer Experience Centre,
• Maintain an up to date working knowledge of Council's services, products and activities in order to provide information to customers,
• Have a working knowledge of Council's policies, procedures and codes,
• Recognise if the customer is not satisfied with the level of service provided and escalate utilising established customer experience procedures,
• Build a relationship with customers over the phone,
• Work in a fast-paced environment with targets and time frames,
• Participate and contribute to an effective and productive team.

To be successful in this role you will need to:
• Certificate III in Office/Business Administration;
• Experience in delivering services to customers;
• Experience in utilising a range of computer applications to complete processes;
• Ability to receive and communicate information accurately and effectively; and
• Ability to work in a team environment.

About you

You will be an enthusiastic and motivated customer service professional. Having exceptional communication skills you will have the ability to develop strong positive relationships. You will have demonstrated experience in a customer service environment and have a strong commitment to the provision of quality customer service. You will understand the importance of a strong team environment and have flexibility in ensuring the Customer Experience Centre is resourced to meet customer demand.

What we offer

In undertaking this key role in our diverse organisation you will be offered a range of benefits, including 4 weeks annual leave, access to DRC fitness passport program, wellbeing program and access to salary sacrificed child care. Furthermore DRC also offers flexible working conditions, learning and development opportunities, generous leave allowances and has an active Social Club.

Dubbo Regional Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please refer to the attached Position Description for the entire scope of essential and desirable criteria.

Salary: $32,926 - $38,265 (pro rata 20 hours) per annum plus superannuation.

How to Apply:
• Please fill out the questions in the application page below.
• On the following page you will have the opportunity to attach your resume.
• Please note that once you start to complete your online application you cannot save it and return to it later. We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready.
• All correspondence will be via the e-mail you have provided in your application. (Please ensure you check your "Junk Mail" folder
Dubbo NSW Australia (+1 other)
Customer Experience Officer Dubbo NSW Dubbo Regional Council Dubbo NSW
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