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Team Member Concord NSW

Concord NSW
2021-05-29 18:46:04
Team Member Concord NSW
Job Description

Westpac Group is made up of Australia’s most recognised financial services brands, including Westpac, St George, Bank of Melbourne, BankSA, BT Financial Group and RAMS. When you join Westpac Group, you will become part of one team striving to reach our vision to be one of the world’s great service companies. We support and encourage career growth whilst offering access to award-winning development programs, and work flexibility.

How will I help?

The Transactional Banking Services is a non-customer facing business unit in Everyday Banking Services. The footprint is made up of approximately 150-200 employees located in Parramatta and Concord, NSW as well as our offshore colleagues in India. The team includes the bank’s servicing functions across transactions and savings accounts.

This position is part of a highly diverse team who services multiple brands across the group including Westpac, St George, Bank SA and Bank of Melbourne. As a Team Member you will be... responsible for completing:
• Customer Maintenance & Payments – performing reconciliation on internal office accounts, processing payments and actioning customer queries, opening accounts, closing accounts.

The team has several key internal stakeholders such as branches, Relationship Managers, legal department, and Product Managers.

Key responsibilities:
• Provide an excellent customer experience by resolving enquires at first point, verifying Identity Documents, receiving inbound phone calls, and processing payments.
• To ensure all work is treated with a sense of urgency and actioned within specified time frames.
• Identify and escalate continuous improvement opportunities to improve process and efficiency.
• Use and comply with procedures and controls that balance service levels and customer experience.
• Adhere to the Westpac Group policies and procedures relating to things such as Health & Safety as well as Risk & Compliance.
• Develop initiative to learn other tasks to broaden skill base and knowledge with a view to perform tasks competently.
• Be an effective team member by assisting other team members when required.
• Have strong work ethics and good personal time management.

What is in it for me?

You’ll be working with the division as a whole to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise.

You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts!

Westpac Group has been around for over 200 years and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.

What do I need?

You will bring with you your previous banking experience and have a thorough understanding of the bank lifecycle and workflow. To be successful in this role you will be a customer service superstar! With servicing our customers at the forefront of everything you do.

As well as this you will:
• High standard of phone etiquette, delivering superior customer service.
• Knowledge and application of compliance and legislative requirements.
• Strong stakeholder skills, ability to build key relationships with business partners.
• Highly computer literate, experience with MS Office.
• Experience and knowledge in banking and finance is highly advantageous.
• Excellent communication skills (interpersonal, written, verbal) and ability to influence.

What is it like to work there?

You’ll join one big, supportive team to reach our purpose of Helping Australians Succeed.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers.

As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our priority, and we will ensure that physical distancing requirements are met in all our workplaces as long as required
Concord NSW Australia
Team Member Concord NSW Westpac Concord NSW
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