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Administrative Service Officer 3  Administration Support  ACT... Canberra ACT ACT Government Health Canberra ACT

Administrative Service Officer 3 – Administration Support – ACT... Canberra ACT

Canberra ACT
2021-01-10 17:52:05
Administrative Service Officer 3 – Administration Support – ACT... Canberra ACT
Administrative Service Officer 3 – Administration Support (Job Number: 01TSM)


Job Title: Administration Support

Classification: Administrative Services Officer Class 3

Position Number: 37323

Annual Salary: $65,976 – $71,004

Branch: CHS Chief Operating Officer Clinical Services

Section: CHS Mental Health, Justice Health and Alcohol and Drug Services

Vacancy Type: Temporary Full-Time

Duration: Six months

Closing Date: 26 January 2021

Contact Officer: Casey Shaw (02) 5124 1853 [email protected]

Our Vision: Creating exceptional health care together.

Our Role: To be a health service that is trusted by our community.

Our Values: Reliable, Progressive, Respectful and Kind

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community?based health services, to the Australian Capital Territory (ACT)—a catchment of approximately 400, 000 people. It also services the... surrounding Southern New South Wales region which includes the Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn, Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire and the Yass Valley.

CHS administers a range publicly funded health facilities, programs and services including but not limited to:
• The Canberra Hospital: a modern 600-bed tertiary hospital providing trauma services and most major medical and surgical sub-specialty services.
• University of Canberra Hospital Specialist Centre for Rehabilitation, Recovery and Research: a dedicated and purpose-built rehabilitation facility, with 140 inpatient beds, 75-day places and additional outpatient services.
• Three Walk-in Centres: which provide free treatment for minor illness and injury.
• Six community health centres: providing a range of general and specialist health services to people of all ages.
• A range of community based health services including early childhood services, youth and women’s health, dental health, mental health and alcohol and drug services.

Mental Health, Justice Health, Alcohol and Drug Services provides health services directly and through partnerships with community organisations. The services provided range from prevention and treatment to recovery and maintenance and harm minimisation. The participation of the people who use the service, including families and carers, is encouraged in all aspects of service planning and delivery.

The Division works in partnership with a range of government and non-government service providers to ensure the best possible outcomes for clients.

The Division delivers services at a number of locations, including hospital inpatient and outpatient settings, community health centres, detention centres, other community settings including people’s home. These services include:
• Adult Acute Mental Health Services;
• Adult Community Mental Health Services;
• Alcohol & Drug Services;
• Child & Adolescent Mental Health Services (CAMHS);
• Justice Health Services; and
• Rehabilitation and Specialty Mental Health Services.

Overview of the work area and position:

The Justice Health Services, Dhulwa Mental Health Unit (DMHU) and the Extended Care Unit (ECU) provides high quality inpatient mental health care to people from 18 to 65 years of age.

The Dhulwa Mental Health Unit (DMHU) is a secure mental health facility that first opened in November 2016. DMHU provides 24-hour, contemporary, evidence-based clinical mental health care for people who require secure inpatient treatment. DMHU provides a therapeutic and recovery-based approach, focused on individually tailored treatment programs to maximise mental health care outcomes for patients. The service aims to provide collaborative care involving the person, their carers and other key services.

The Extended Care Unit (ECU) is a specialist mental health facility adjacent to Calvary Hospital in Bruce. The ECU sits within the Stepped Care Model of mental health care, providing medium term residential care for people who require rehabilitation and support to transition into the community setting. The ECU provides a range of contemporary, community focused rehabilitation interventions, programs and services.

DMHU offers 10 acute care beds and 15 rehabilitation beds and the ECU has 5 beds for community transition. Both units are managed by the Justice Health Services (JHS) program in the MHJHADS Division.

Reporting to the Administration and Data Manager it is expected that in this position you will provide administrative support to the clinical team with a focus on providing quality customer service. All staff are required to undertake professional development activities, and participate in supervision, quality initiatives and contribute to the multidisciplinary team processes.

The working hours for this position are 8.30am – 4.51pm. This position is not required to wear a Uniform.

Eligibility/Other Requirements:

• Proficient in the Microsoft Office Suite

• Understanding and experience in dealing with persons affected by mental illness.
• Knowledge of Canberra Health Service internal software packages
• Current driver’s licence

Prior to commencement successful candidates will be required to:
• undergo a pre-employment National Police check.
• Be registered under the Working with Vulnerable People (Background Checking) Act 2011.

Notes: this is a temporary position available for a period of six months.


Under the general direction of the Administration and Data Manager:
• Undertake a broad range of administrative and general office duties, including but not limited to:
• Records management;
• Management of calendars and meeting papers;
• Data entry;
• Telephone calls and written correspondence;
• Reception duties;
• Secretariat support;
• General finance functions;
• Assistance with stationery and asset management; and
• Personal Assistant duties when required.
• Communicate and liaise effectively with stakeholders, members of the management team and the multi-disciplinary team to ensure effective coordination of administrative functions.
• Establish effective working relationships with both internal and external stakeholders.
• Provide general administrative assistance to the Administration Manager and the broader team to achieve Secure Mental Health Service objectives.
• Undertake other duties appropriate to this level of classification which contribute to the operation of the section with the delivery of high-quality person and family centred, safe and high-quality patient care.

Selection Criteria

These are the key criteria for how you will be assessed in conjunction with your curriculum vitae and experience. Your statement of claims against the Selection Criteria should summarise how your skills and experiences would enable you to fulfil the responsibilities of the position. It is therefore in the interests of candidates to present their application in a way that demonstrates significant outcomes associated with each of the criteria, as well as the capabilities and behaviours that underpin them.

1. Proven ability to provide a wide range of administrative support functions.

2. Sound organisational and problem-solving skills with the ability to manage multiple competing priorities.

3. Ability to work within a multi-disciplinary team, providing administrative support assistance.

4. Sound communication and interpersonal skills.

5. Demonstrates a commitment to Work, Health and Safety (WHS) and the positive patient experience and displays behaviour consistent with CHS’s values of Reliable, Progressive, Respectful and Kind.

How to Apply

To complete your application, you must prepare responses to the Selection Criteria and upload this as part of your application along with a current curriculum vitae. For more information on how to apply go to

For further information about the position and a copy of the performance expectations and jobs demands checklist, please contact the Contact Officer above.

Job: General/Administrative

Salary Range: 65,097.00 – 70,058.00

Contact Name: Casey Shaw

Contact Email: [email protected]

Closing Date: 26/Jan/2021, 6:59:00 AM
Canberra ACT Australia (+1 other)
Administrative Service Officer 3 – Administration Support – ACT... Canberra ACT ACT Government Health Canberra ACT
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