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Multiple 2nd Level Support Analysts Canberra ACT Modis Canberra ACT

Multiple 2nd Level Support Analysts Canberra ACT

Canberra ACT
2020-12-20 20:43:44
Multiple 2nd Level Support Analysts Canberra ACT
One of our premium government clients based in Canberra is looking for Multiple Level 2 Support Analysts for a contract until June 2021, with 2 * 12 month extension options.

Main Responsibilities:
• Investigate & resolve incidents and provide advice on the system rules
• Contribute to the continual improvement of problem management processes.
• Analyse trends in reported incidents to assist in identifying issues.
• Monitor incident queue volumes and adhere to timeliness standards.
• Provide assistance to project teams, client departments/agencies, and first level support as required.
• Maintain documentation to assist in the monitoring and resolution of incidents.

Required Skills & Experience:

Essential criteria
• Excellent Communication and Collaboration skills
• Demonstrated experience in analysing business process
• Demonstrated ability to learn and understand IT services/systems
• Experience in working in a support role on an IT service/project
• Commitment to delivering a good... customer service experience and contributing to a process of continuous improvement

Desirable criteria
• Demonstrated ability to build and execute complex SQL queries and identify patterns in data which could indicate the presence of a defect.
• Experience with an agile working environment

Please note: only Australian Citizen who currently holds minimum Baseline Security Clearance will be considered for this role.

Application closes: COB Thursday 17 December.

How to apply

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Collection statements and it will allow your details to be formally lodged and processed correctly.

Alternatively, if you would like more information on the role, please contact Celine Wang on 02 6103 1831 or [email protected]

Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.

Modis is committed to all forms of workforce diversity and we invite and encourage applications from women and indigenous Australians
Canberra ACT Australia
Multiple 2nd Level Support Analysts Canberra ACT Modis Canberra ACT
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