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Technical Service Representative Botany NSW

Botany NSW
2021-05-30 02:43:33
Technical Service Representative Botany NSW
LIFE AT BRP

We create innovative ways to move – on snow, water, asphalt. In the air, on the ground and everywhere in between.

Built on a 75-year tradition of ingenuity and intensive customer focus, BRP is headquartered in the Canadian town of Valcourt, Quebec and operates manufacturing facilities in Canada, the United States, Mexico, Finland, and Austria. We have a total workforce of more than 12,600 driven, resourceful people.

Our portfolio of industry-leading and distinctive products includes Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am on- and off-road vehicles, Alumacraft, Manitou, Quintrex, Stacer and Savage boats, Evinrude and Rotax marine propulsion systems as well as Rotax engines for karts, motorcycles and recreational aircraft. We support our lines of product with a dedicated parts, accessories and clothing business to fully enhance your riding experience.

Because it’s not about the destination. It’s about the journey. Yours.

We are passionate and qualified... by joining BRP, you will evolve within an experienced team that will welcome you with open arms.

www.brp.com .

Follow us on:
• LinkedIn @BRP
• [email protected]
• YouTube @CommunicationsBRP

WHY JOIN THE TEAM?
• Join a global Company that is the leader in the powersports industry.
• Work with a team of dedicated and passionate people.
• Join the company which offers an outstanding environment that gives play to your drive for innovation and self-initiative every day.

YOUR KEY RESPONSIBILITIES

Get ready to take your career on a wild ride!

More than a job, this is an adventure! Bring your customer service experience and technical skills to one of the most exciting powersports brands in the world. Reporting to the Supervisor, Customer Service, APAC region the Technical Service Representative is the key contact between the Dealers, Distributors and Technical Hubs. The Technical Service Representative is responsible for supporting the Dealer and Distributor after Sales teams with communications and support with your main focus being our Sea-Doo and Can-Am products .
• Provide technical solutions to Dealer Technicians, Service Writers, Service managers and BRP staff
• Resolve complex technical issues, warranty and parts technical questions and provide customer assistance support
• Negotiate resolutions primarily with dealers, approve warranty repairs and other requests by dealers
• Deliver theoretical and practical training to dealership technicians
• Perform on-site troubleshooting and diagnosis at Dealers as required
• Share technical knowledge with our internal and external community of powersports enthusiasts
• Collaborate with other After Sales teams to provide the best dealer experience of the industry
• Provide expert warranty guidance support

QUALIFICATIONS AND SKILLS
• Demonstrated training and technical knowledge of powersports products including ATV, SSV, PWC, motorcycle, outboard engines and snowmobile
• Team Player
• Relevant work experience of 2 to 5 years would be a strong asset
• International business experience
• Computer skilled with Web, PC applications and data analysis
• Experienced in team based projects
• Strong negotiating, verbal and written skills
• Strong technical aptitudes and skill set
• An understanding of electrical theory and diagnostics
• Goal oriented and autonomous
• Proven analytical skills
• Organized work methods and disciplined execution of tasks
• Ability to manage multiple priorities and deadlines
• Willingness to go the extra mile
• Leadership with issues ownership/resolution
• Open to travel (20% maximum)

This position is based in Sydney, Australia.

This position is eligible to the BRP Employee Referral Program
Botany NSW Australia
Technical Service Representative Botany NSW BRP Botany NSW
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