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Customer Service Quality Monitor Yerevan

2021-03-16 08:34:09
Customer Service Quality Monitor Yerevan
Position: Quality Assurance Analyst (for pooling)

Duties and Responsibilities

• Work with Quality team

• Responsibility for creating and updating required quality spreadsheets/business reports.

• Requires completing analysis on quality trends and areas for improvement.

• Good interpersonal skills required as responsible for training QA staff to utilize the created reports.

• Maintain and update the Quality knowledge base.

• Responsible for updating Quality organization chart.

• Flexible in shift schedule

• Miscellaneous task assigned by Quality Improvement Manager.
Yerevan Armenia
Customer Service Quality Monitor Yerevan Recruitment Company (Confidential) Yerevan
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