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Corporate IT Support Specialist (Armenia)

Armenia
2021-05-30 03:21:12
Corporate IT Support Specialist (Armenia)
Vineti creates advanced software for advanced therapies. We are a healthcare-tech company developing cloud-based software solutions that enable biopharmaceutical and life science companies to provide next generation personalized therapies safely, securely, seamlessly, and scalably. From the beginning, Vineti’s founders have understood the challenges innovators face in developing personalized therapies. We are removing these barriers with technology that integrates the end-to-end supply chain of the process. Our technology makes it possible for patients with cancer, genetic disorders, and other serious health conditions to receive these breakthrough therapies.

As a member of the Vineti team, we can promise you the opportunity to collaborate alongside smart and driven people, with endless opportunities to grow your many skills.

We are looking for a Corporate IT Support Specialist to support all corporate Information Technology (IT) functions for Vineti Armenia. You will be responsible... for troubleshooting and supporting technology operations, carrying out IT systems and policies, and ensuring IT systems are effective and functioning.

What you’ll be doing as a Corporate IT Support Specialist:
• Serve as the first point of contact for Vineti Armenia employees seeking technical assistance
• Provide technical support for incoming tickets and resolve issues related to computer systems, software and hardware for any Vineti employees and contractors during standard Armenian business hours
• Perform troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue and details provided by customers
• Maintain daily performance of computer systems
• Install, modify and repair computer hardware and software
• Carry out onboarding and offboarding activities for Vineti Armenia employees
• Manage and maintain conference room technology including Zoom rooms
• Carry out IT policies or procedures for the Vineti Armenia office
• Ensure smooth delivery and operations of IT services
• Perform other duties as assigned

Requirements:
• 2+ years of experience working in corporate IT support
• Experience with Mac, Google Suite, Okta, and cloud provisioning systems required
• Experience with Mobile Device Management systems such as Jamf required
• Experience with Windows preferred
• Strong understanding of computer systems and hardware
• Customer service orientation
• Ability to be calm under pressure and de-escalate stressful situations
• Strong interpersonal skills and ability to effectively communicate with teams across the organization
• Strong attention to detail and organizational skills
• Comfortable working on an on-call rotation as needed
• Must comply with HIPAA rules and regulations

Vineti is proud to be an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Our goal is to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

Vineti focuses on Enterprise Software, Healthcare, Pharmaceuticals, and Health Care Information Technology. Their company has offices in San Francisco and Yerevan. They have a mid-size team that's between 51-200 employees. To date, Vineti has raised $47.25M of funding; their latest round was closed on April 2018.

You can view their website at https://vineti.com/ or find them on Twitter, Facebook, and LinkedIn
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Corporate IT Support Specialist (Armenia) Vineti Armenia
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