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Spa Therapist - Russian Dubai - United Arab Emirates (+1 Other)

Dubai - United Arab Emirates (+1 other)
2021-06-01 06:01:09
Spa Therapist - Russian Dubai - United Arab Emirates (+1 other)
Main Duties:To always keep the working area clean and well maintained.To provide safe working environment using appropriate materials, equipment's and supplies.To properly use the telephone etiquette as per Carlton Hotels & Suites standards.To attend to all guests approaching the SPA with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.To offer a warm welcome to all guests and ensure that they enjoy their stay.To personally greet and escort the guests rather than pointing out directions.To respect the privacy of the guests and the confidentiality of the information.To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.To call the supervisor or manager for advice in serious cases or if an approval is required.To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.To be aware of and to report all guest comments... or complaints.To be aware of all VIPs visiting or staying in the hotel.To maintain an accurate Guest Log.To ensure delivery / receipt of locker keys and towels to and from guests.Maintain towel inventory with the HK department.Be properly prepared to begin the treatments for the shift.Ensure all treatments assigned are accurate.Ensure the treatment room is well stocked with the linens and products needed for the shift.Responsible for maintaining the inventory of professional skin care and other products.To complete end of shift duties prior to clocking out and leaving work for the day.To maintain a clean and sanitary work environment.Cleanliness, during the shift and at the end of each shift, of the treatment room is the responsibility of the Spa therapist working in that room.Proper disinfection standards will be followed using approved disinfectants and protocol.Responsible for the removal of all dirty linen from the treatment room at the end of their shift, or during the shift if necessary.Responsible for keeping their rooms clean, well organized, visually presentable and properly stocked for use.Responsible for re-stocking the room with linen and products.Responsible for following Beginning of Shift Procedures and Ending of Shift ProcedureParticipate in all trainings organized by Carlton HotelTo daily follow the checklists.Is responsible for controlling the access to the Health club & Spa area.Take and check bookings for the spa and sporting activities and inform the responsible person if there is any change or modification in these bookings.To post all bills in MICROS/Opera system.To replenish fruit, water, towels, soap and other amenities according to the Carlton standards.Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.To continuously maintain and service all equipment's related or assigned to the department, as specified in equipment manuals.To be flexible with working hours.To project a positive and motivated attitude.To be fully conversant with first aid
Dubai - United Arab Emirates (+1 other) undefined undefined
Spa Therapist - Russian Dubai - United Arab Emirates (+1 other) Carlton Hotels & Suites Dubai - United Arab Emirates (+1 other)
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